KATY
KATY
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Shipping and Returns
Shipping and Returns
We strive to process your orders within a quick 24 to 72 hours to ensure efficient shipping. Depending on your location, your package will be carefully shipped and delivered directly to your doorstep within an estimated timeframe of 5 to 10 days.
You can trust us completely: in case of a return, our supportive and responsive customer care team is here to assist you. We are committed to making the process simple and hassle-free, keeping your satisfaction at the core of our priorities.
30-Day Money-Back Guarantee
30-Day Money-Back Guarantee
We back our products with a 30-day risk-free guarantee. If you are not completely satisfied with your order, simply return it to us for a full refund—no questions asked.
For any assistance, feel free to contact our team at: contact@lunaofficiel.com
Your satisfaction is our top priority!
KATY
Size Guide
| Size | Bust (cm) | Waist (cm) | Hips (cm) | EU Size |
|---|---|---|---|---|
| XS | 80-86 | 59-65 | 85-91 | 34-36 |
| S | 86-92 | 65-71 | 91-97 | 36-38 |
| M | 92-98 | 71-77 | 97-103 | 38-40 |
| L | 98-104 | 77-83 | 103-109 | 40-42 |
| XL | 104-110 | 83-89 | 109-115 | 42-44 |
The model is wearing a size S and is approximately 1.72 m tall.
Frequently Asked Questions
How do I choose the right size?
How do I choose the right size?
We provide a detailed size guide for every dress. Measure your bust, waist, and hips, and compare them to the chart. If you're between sizes, consider the fabric and style.
What if the dress doesn’t fit me?
What if the dress doesn’t fit me?
You can return or exchange the dress within 30 days, as long as it’s unworn and in its original condition. We aim to make the process hassle-free.
How long does shipping take?
How long does shipping take?
Delivery typically takes 5–10 business days. You’ll receive a tracking number to monitor your order.
Is the quality of the dresses guaranteed?
Is the quality of the dresses guaranteed?
Yes, our dresses are made with high-quality materials and undergo strict quality checks to ensure customer satisfaction.
What if the dress is damaged upon arrival?
What if the dress is damaged upon arrival?
Contact us immediately with photos of the issue. We’ll send a replacement or process a refund promptly.
Can I trust the color accuracy of the photos?
Can I trust the color accuracy of the photos?
We strive to ensure the colors in the photos accurately reflect the dresses, though slight variations may occur due to lighting or screen settings.
Is shopping on your website secure?
Is shopping on your website secure?
Absolutely. Our website uses secure payment methods and data encryption to protect your personal and payment information.
If you have more questions, feel free to contact us at contact@eclore.com
We're here to help!
